 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General MotorcyclesHarleyYamahaSportbikesRacingOff-roadSnowmobilesTechnicalCountry Specific Australian GroupUK GroupClassic (UK Group)Related Topics CarsBoatsMore Topics ... |
Motorcycle Forum / General / Motorcycles / May 2008Corbin Saddles - My Bad Experience
I purchased the ZX-14 peg lowering kit from Corbin. It was fairly pricey, and was supposed to work with all years and be powder coated. To my dismay, I found the finish of the parts to be so thin the steel was exposed during careful installation. And the right side wouldn't mount because the brake master cylinder contacts the exhaust pipe (exhaust system listed as "tested and compatible" basically) so you can't bolt the bracket to the bike. I sent email to tech support explaining this, no reply. I sent email to sales, no reply. I sent email to the factory, no reply. Today, I called and got sales (after waiting 20 minutes on hold for tech support and being shunted to voicemail) and was told Corbin QUOTE "has no return policy". In other words, I have to keep trying to contact tech support (which never answers the phone) and whatever they tell me I have to live with. I believe that in California where Corbin is headquartered, such policies are a violation of business laws. I know for a fact they are in the State I live in. To say a defective product cannot be returned is unethical at best. I won't tell you to or not to do business with Corbin, only what has factually happened to me just this week. I will never buy from Corbin again. John ZX-14 from Hell DOD 327 >I purchased the ZX-14 peg lowering kit from Corbin. It was fairly > pricey, and was supposed to work with all years and be powder coated. [quoted text clipped - 24 lines] > > I will never buy from Corbin again. If you purchased via credit card, you may be able to have the charge reversed. I think the clauses are "more than 50 miles from home", "tried in good faith ..." and "within 60 days" (or perhaps 30). Dave. > I will never buy from Corbin again. That's awful. And the company has a good reputation from what I've heard.  SignatureKenneth P. Turvey <kt-usenet@squeakydolphin.com> http://www.electricsenator.net Never underestimate the power of stupid people in large groups. >> I will never buy from Corbin again. > > That's awful. And the company has a good reputation from what I've > heard. They have a good reputation for building quality products. They have a *terrible* reputation for the way they deal with their customers. That said, when the latch on my Corbin Gunfighter''s hatch went belly-up after only a year, I called them and was told "We got a batch of defective latches. Give us your name and address and we'll send you a new one." They did. Quickly. And absolutely free. It's now been eight years, and the replacement latch is still working just fine. >>> I will never buy from Corbin again. >> [quoted text clipped - 3 lines] >They have a good reputation for building quality products. They have a >*terrible* reputation for the way they deal with their customers. Ayup. There are many stories of horrible customer relations. I bought a saddle from them. I went to the factory. They were great - letting me take test ride after test ride to make sure the foam was cut right. The saddle turned out great. But they'd neglected to replace the bungee hooks that were on the original ST1100 saddle. I had to argue for 10 minutes with Mike Corbin himself to get them to put the hooks on. I was on a tour, and all my gear was sitting in their parking lot, and he was trying to figure out a way to tie my bags on without the hooks. After all that, the saddle was the best I've ever seen. The only way I'd buy anything from them is to go to the factory and make sure they gave me exactly what I wanted. SignatureTurby the Turbosurfer > On Wed, 28 May 2008 22:37:41 -0700, "P. Roehling" > [quoted text clipped - 22 lines] > The only way I'd buy anything from them is to go to the factory and > make sure they gave me exactly what I wanted. Yep; afaik this has been common knowledge in the general motorcycling community for at least a decade. I won't bore anyone with the details, but your experience is representative of mine and that of many of my friends, almost all of us early and enthusiastic Corbin customers, but no longer. I think they do just fine with new people coming into the community. 2002: http://tinyurl.com/3nbjrh 1997: http://tinyurl.com/4as5ky > The only way I'd buy anything from them is to go to the factory and > make sure they gave me exactly what I wanted. In 1990, I bought a Gunfighter seat for my K75S from them at their vendor display at the MOA National Rally in Rapid City. It fit perfectly, and to this day is still in fine shape and does the job very well. In 1998, I wanted a similar seat for an R100RT, so I again visited them at that year's rally in Rhinebeck, NY. The guy pulls a seat out of the big trailer, and installs it. Whoa. Looking from the rear, I see a close fit at the right side of the cowling, and an inch-and-a-half gap on the left side. The pan is twisted. He had no explanation. Signature-bts -Friends don't let friends drive Windows >>The only way I'd buy anything from them is to go to the factory and >>make sure they gave me exactly what I wanted. [quoted text clipped - 9 lines] > fit at the right side of the cowling, and an inch-and-a-half gap on the > left side. The pan is twisted. He had no explanation. There's lots of other custom saddle makers out there. I bought a Corbin for my CB900C and asked them to make it 1" higher than stock. I think they misunderstood my request and made it 1" LOWER. It was comfortable enough but moved my heels even closer to my butt which made riding the bike less comfortable than it should have been. I should have sent it back but I had already sold the stock seat and didn't want to be off my bike during our short riding season. I won't bother giving Corbin my business again. The next saddle I ordered was a Russell Day-Long for my soon-to-be-sold Concours. All went according to plan and they were very easy to deal with on the phone the couple of times I called them. YMMV. Signature'07 FJR13AW '99 EX250-F13 OMF #7 Why people continue buying from them is baffling. Their CS sucks. Remember their car called the Sparrow? A lot of people who bought that car got left in the cold. B~ >I purchased the ZX-14 peg lowering kit from Corbin. It was fairly > pricey, and was supposed to work with all years and be powder coated. [quoted text clipped - 28 lines] > ZX-14 from Hell > DOD 327 Good for you! I hate hearing that sh.t. There are saddle shops that would jump through flaming hoops to get your business. And, build you a seat, customized for your a.s, for less than Corbin charges. Cee Bailey will do that, for one. No return policy my a.s (no pun intended). SignatureRev. Thumper Rabbitt Minister and Prophet, Church of Rec.Motorcycles®. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2010 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.